We've recently performed some software upgrades to both cPanel and the Client Area that has resulted in some of the KB articles appearing outdated and obsolete. We are working to update and/or remove the affected articles but this may take some time. We appreciate your patience!

Lost account login details

In the event you have lost your account details and need to gain access to your account, we cannot provide these to you without first verifying your identity and confirming account ownership.  To gain access to a lost account, you need to first submit a support ticket or email support and work with support to determine if we can verify your identity.

If you are unable to resolve this issue with support or are unable to submit a ticket, you may be required to submit an account recovery case at

This is the only accepted method for proving account ownership, please submit the form and provide all requested documents and submit with your digital signature.
We will only review submitted cases.