We may collect and receive information about users of our Services ("users," "you," or "your") from various sources, including: (i) information you provide through your user account on the Services (your "Account") if you register for the Services; (ii) your use of the Services; and (iii) from third-party websites, services, and partners.
We use the information we collect in various ways, including to:
We may share the information we collect in various ways, including the following:
We are required by ICANN guidelines, and/or the Registries who issue domains, to collect and retain certain personally identifiable information. This information is required to be kept current and may be accessed for changes through the Client Area. This information is further required by law to be made publicly available unless you choose to use a privacy service to anonymize the information, such as WhoisGuard. Finally, ICANN requires that registrars must retain the Whois information, whether or not protected by a privacy service, for two (2) years after the domain expires or you are no longer the registrant.
Because domain name registration information is available to the public, anyone can access it through "Whois" searches. At times, our customers may be included within these searches. However, the spam they receive does not in any way come from Lithium Hosting and please note that we have no control over this information once it is available to the public.
WhoIs contact information, which is protected by a privacy service, will be governed by the disclosure guidelines of the privacy service provider. We use a third party provider called WhoIsGuard. If you choose to utilize their product to protect personal information provided through domain WhoIs, please review their Terms of Services, as they are a separate entity from Lithium Hosting.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you; (ii) where the processing is in our legitimate interests and not overridden by your rights; or (iii) where we have your consent to do so. We have a legitimate interest in operating our Services and communicating with you as necessary to provide these Services, for example when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.
In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
You may access other third-party services through the Services, for example by clicking on links to those third-party services from within the Services. We are not responsible for the privacy policies and/or practices of these third-party services, and we encourage you to carefully review their privacy policies.
Lithium Hosting is committed to protecting your information. To do so, we employ a variety of security technologies and measures designed to protect information from unauthorized access, use, or disclosure. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please bear in mind that the Internet cannot be guaranteed to be 100% secure.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
When your Lithium Hosting account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in "inactive" status within our corresponding databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information, if necessary, in order to resolve disputes, enforce our agreements and/or as required by laws or regulations.
We keep client information for no more than 36 months after an account is deemed inactive. An inactive client is defined as a client with no active products, services, addons or domains.
When a client's account is deemed inactive, the credit card token is removed from the system and client data purged from our Merchant processor's system.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
If you are a registered user, you may access certain information associated with your Account by logging into the Client Area. If you terminate your Account, any public activity on your Account prior to deletion may remain stored on our servers and may remain accessible to the public.
To protect your privacy and security, we may also take reasonable steps to verify your identity before updating or removing your information. The information you provide us may be archived or stored periodically by us according to backup processes conducted in the ordinary course of business for disaster recovery purposes. Your ability to access and correct your information may be temporarily limited where access and correction could: inhibit Lithium Hosting's ability to comply with a legal obligation; inhibit Lithium Hosting's ability to investigate, make or defend legal claims; result in disclosure of personal information about a third party; or result in breach of a contract or disclosure of trade secrets or other proprietary business information belonging to Lithium Hosting or a third party.
If you are a resident of the EEA, you have the following data protection rights:
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
You may unsubscribe from receiving certain promotional emails from us. If you wish to do so, simply follow the instructions found at the end of the email. Even if you unsubscribe, we may still contact you for informational, transactional, account-related, or similar purposes.
Lithium Hosting does not specifically market to persons under the age of 18.
The data controller of your personal information is Lithium Hosting, llc.
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Document Version: 2018051401