Hosting," "we," "our" or "us") collect, use, and share information in connection with your use of our websites
We may collect and receive information about users of our Services ("users," "you," or
"your") from various sources, including: (i) information you provide through your user account on the Services (your
"Account") if you register for the Services; (ii) your use of the Services; and (iii) from third-party websites,
services, and partners.
practices, please contact us at firstname.lastname@example.org.
- What information do we collect?
- Information provided by you.
- Account Registration. When you register for an Account, we may ask for your contact
information, including items such as name, company name, address, email address, and telephone number.
If you choose to refer a friend to our Services, we may also collect your friend's email address so that
we may send them a referral or promotional code to sign up for our Services.
- Payment Information. When you add your financial account information to your Account,
that information is directed to our third-party payment processor. We do not store your financial
account information on our systems; however, we have access to, and may retain, subscriber information
through our third-party payment processor.
- Communications. If you contact us directly, we may receive additional information about
you such as your name, email address, phone number, the contents of the message and/or attachments you
may send us, and any other information you may choose to provide. We may also receive a confirmation
when you open an email from us.
- Information collected when you use our services.
- Cookies and other tracking technologies. As is true of most websites, we gather certain
information automatically and store it in log files. In addition, when you use our Services, we may
collect certain information automatically from your device. This information may include internet
protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating
system, date/time stamp, clickstream data, landing page, and referring URL. To collect this information,
a cookie may be set on your computer or device when you visit our Services. Cookies contain a small
amount of information that allows our web servers to recognize you. We store information that we collect
through cookies, log files, and/or clear gifs to record your preferences. We may also automatically
collect information about your use of features of our Services, about the functionality of our Services,
frequency of visits, and other information related to your interactions with the Services. We may track
your use across different websites and services. In some countries, including countries in the European
Economic Area ("EEA"), the information referenced above in this paragraph may be considered personal
information under applicable data protection laws.
- Usage of our Services. When you use our Services, we may collect information about your
engagement with and utilization of our Services, such as processor and memory usage, storage capacity,
navigation of our Services, and system-level metrics. We use this data to operate the Services, maintain
and improve the performance and utilization of the Services, develop new features, protect the security
and safety of our Services and our customers, and provide customer support. We also use this data to
develop aggregate analysis and business intelligence that enable us to operate, protect, make informed
decisions, and report on the performance of our business.
- Information We Receive from Third Parties.
- Third-Party Accounts. If you choose to link our Services to a third-party account, we
will receive information about that account, such as your authentication token from the third-party
account, to authorize linking. If you wish to limit the information available to us, you should visit
the privacy settings of your third-party accounts to learn about your options.
- Third-Party Partners. We may also receive publicly available information about you from
our third-party partners and combine it with data that we have about you.
- How We Use your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our Services;
- Improve, personalize, and expand our Services;
- Understand and analyze how you use our Services;
- Develop new products, services, features, and functionality;
- Communicate with you, either directly or through one of our partners, including for customer service, to provide
you with updates and other information relating to the Service, and for marketing and promotional purposes;
- Process your transactions;
- Send you text messages and push notifications;
- Find and prevent fraud; and
- For compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required
by applicable laws and regulations or requested by any judicial process or governmental agency.
- How we share information
We may share the information we collect in various ways, including the following:
- Vendors and Service Providers. We may share information with third-party vendors and
service providers that provide services on our behalf, such as helping to provide our Services, for promotional
and/or marketing purposes, and to provide you with information relevant to you such as product announcements,
software updates, special offers, or other information.
- Aggregate Information. Where legally permissible, we may use and share information about
users with our partners in aggregated or de-identified form that can’t reasonably be used to identify you.
- Third-Party Partners. We also share information about users with third-party partners in
order to receive additional publicly available information about you.
- Information We Share When You Sign Up Through a Referral. If you sign up for our
Services through a referral from a friend, we may share information with your referrer to let them know that you
used their referral to sign up for our Services.
- Analytics. We use analytics providers such as Google Analytics. Google Analytics uses
cookies to collect non-identifying information. Google provides some additional privacy options regarding its
Analytics cookies at http://www.google.com/policies/privacy/partners/.
- Business Transfers. Information may be disclosed and otherwise transferred to any
potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of
assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership in which information
is transferred to one or more third parties as one of our business assets.
- As Required By Law and Similar Disclosures. We may also share information to (i) satisfy
Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise
address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property
or safety, our users and the public. This includes exchanging information with other companies and organizations
for fraud protection and spam/malware prevention.
- Domain Whois Contact Information.
We are required by ICANN guidelines, and/or the Registries who issue domains, to collect and retain certain
personally identifiable information. This information is required to be kept current and may be accessed for
changes through the Client Area. This information is
further required by law to be made publicly available unless you choose to use a privacy service to
anonymize the information, such as WhoisGuard. Finally, ICANN requires that registrars must retain the Whois
information, whether or not protected by a privacy service, for two (2) years after the domain expires or
you are no longer the registrant.
Because domain name registration information is available to the public, anyone can access it through "Whois"
searches. At times, our customers may be included within these searches. However, the spam they receive does
not in any way come from Lithium Hosting and please note that we have no control over this information once
it is available to the public.
WhoIs contact information, which is protected by a privacy service, will be governed by the disclosure
guidelines of the privacy service provider. We use a third party provider called WhoIsGuard. If you choose
to utilize their product to protect personal information provided through domain WhoIs, please review their
Terms of Services, as they are a separate entity from Lithium Hosting.
- With Your Consent. We may share information with your consent.
- Legal Basis for Processing Personal Information
Our legal basis for collecting and using the personal information described above will depend on the personal
information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only (i) where we need the personal information to
perform a contract with you; (ii) where the processing is in our legitimate interests and not overridden by your
rights; or (iii) where we have your consent to do so. We have a legitimate interest in operating our Services and
communicating with you as necessary to provide these Services, for example when responding to your queries,
improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal
In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the
personal information to protect your vital interests or those of another person.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you,
we will make this clear at the relevant time and advise you whether the provision of your personal information is
mandatory or not (as well as of the possible consequences if you do not provide your personal information).
- THIRD-PARTY SERVICES
You may access other third-party services through the Services, for example by clicking on links to those
third-party services from within the Services. We are not responsible for the privacy policies and/or practices of
these third-party services, and we encourage you to carefully review their privacy policies.
Lithium Hosting is committed to protecting your information. To do so, we employ a variety of security technologies
and measures designed to protect information from unauthorized access, use, or disclosure. The measures we use are
designed to provide a level of security appropriate to the risk of processing your personal information. However,
please bear in mind that the Internet cannot be guaranteed to be 100% secure.
- DATA RETENTION
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for
example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting
When your Lithium Hosting account is cancelled (either voluntarily or involuntarily) all of your personally
identifiable information is placed in "inactive" status within our corresponding databases. However, you should
know that deactivation of your account does not mean your personally identifiable information has been deleted from
our database entirely. We will retain and use your personally identifiable information, if necessary, in order to
resolve disputes, enforce our agreements and/or as required by laws or regulations.
We keep client information for no more than 36 months after an account is deemed inactive. An inactive client is
defined as a client with no active products, services, addons or domains.
When a client's account is deemed inactive, the credit card token is removed from the system and client data purged
from our Merchant processor's system.
When we have no ongoing legitimate business need to process your personal information, we will either delete or
anonymize it or, if this is not possible (for example, because your personal information has been stored in backup
archives), then we will securely store your personal information and isolate it from any further processing until
deletion is possible.
If you are a registered user, you may access certain information associated with your Account by logging into the Client Area. If you terminate your Account, any public
activity on your Account prior to deletion may remain stored on our servers and may remain accessible to the public.
To protect your privacy and security, we may also take reasonable steps to verify your identity before updating or
removing your information. The information you provide us may be archived or stored periodically by us according to
backup processes conducted in the ordinary course of business for disaster recovery purposes. Your ability to access
and correct your information may be temporarily limited where access and correction could: inhibit Lithium Hosting's
ability to comply with a legal obligation; inhibit Lithium Hosting's ability to investigate, make or defend legal
claims; result in disclosure of personal information about a third party; or result in breach of a contract or
disclosure of trade secrets or other proprietary business information belonging to Lithium Hosting or a third
- YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)
If you are a resident of the EEA, you have the following data protection rights:
- If you wish to access, correct, update, or request deletion of your personal information, you
can do so at any time in the Client Area.
- In addition, you can object to the processing of your personal information, ask us to restrict
the processing of your personal information, or request portability of your
personal information. Again, you can exercise these rights by submitting a ticket in the Client Area.
- You have the right to opt-out of marketing communications we send you at any time. You can
exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To
opt-out of other forms of marketing, please contact us by submitting a ticket in the Client Area.
- Similarly, if we have collected and processed your personal information with your consent, then you can
withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any
processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information
conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of
your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in
accordance with applicable data protection laws.
- YOUR CHOICES
You may unsubscribe from receiving certain promotional emails from us. If you wish to do so, simply follow the
instructions found at the end of the email. Even if you unsubscribe, we may still contact you for informational,
transactional, account-related, or similar purposes.
Many browsers have an option for disabling cookies, which may prevent your browser from accepting new cookies or
personalization of our Services may no longer work for you. You will continue to receive advertising material but it
will not be tailored to your interests.
- Children's Online Privacy Protection Act (COPPA) Compliance
Lithium Hosting does not knowingly collect information from children under the age of 13, and children under 13 are
prohibited from using our Services. If you learn that a child has provided us with personal information in violation
submit a ticket in the Client Area.
Lithium Hosting does not specifically market to persons under the age of 18.
Policy will be posted on our websites. If we materially change the ways in which we use or share personal
information previously collected from you through our Services, we may notify you through our Services, by email,
or other communication.
Lithium Hosting, llc
P.O. BOX 102
Ankeny, Iowa 50021
United States of America
The data controller of your personal information is Lithium Hosting, llc.
in line with the the following important privacy laws and initiatives:
- Federal Trade Commission Fair Information Practice
- Children's Online Privacy Protection Act
- Privacy Alliance
- Controlling the Assault of Non-Solicited Pornography and Marketing Act
- General Data Protection Regulation (GDPR)