As a customer of Lithium Hosting, you have the right to expect:
- The absolute latest in security. Security is Priority 1 with us. We deploy the latest security measures and constantly update our defenses.
- Performance & Reliability. We strive to deliver 99.9999% uptime, in reality we deliver closer to 99.8% uptime but we're constantly working to improve that. We never oversell servers causing a traffic jam that slows everything down. Although extremely rare, server crashes set off all kinds of warning bells and whistles in our headquarters. Rest assured they get the quickest possible response. Your data is securely backed up so the rare server crash won't take all your content with it.
- Respect. We strive to give our customers the same treatment as we would expect if the tables were turned. The Golden Rule isn't just an ethical code; it's the best business philosophy ever.
- Honesty. Honesty can be hard when 1) you've screwed up and/or 2) it's something the other person doesn't want to hear. But honesty really is the best policy and we stick to it even when it means admitting an error or telling a customer something they probably don't want to hear. In our book, it's better to be honest and lose a customer than be dishonest to retain one.
- Transparency. We'll be clear, transparent and straightforward in our offerings. No hidden fees. No hidden limits. No games. No Bullshit. Our goal is to fully disclose in easy-to-understand detail 100% of what you are getting for your money. No fine print. We're confident that once you understand what our plans do and do not include, you'll see Lithium Hosting is the best value in the industry.
- We won't try to "upsell" you. We're not in the business to lure you in only to try and upsell you to something more expensive. We clearly lay out the features of our plans and let you decide. If there is any doubt, we always recommend starting with the lower-priced option.
- The price is the price for life. When you sign up for a service, that's the price you will pay throughout the continuous duration of that service. Period. So if you sign up for a hosting plan that costs $3.95 a month, as long as you keep that plan active, it will remain $3.95 a month. Forever.
Domain renewal pricing can vary based on 3rd party price changes and is exempt from this promise.
- Prompt reaction to service tickets. We have a hate/love relationship with help tickets. We hate whenever someone has a problem that prompts a ticket. Our disciplined maintenance practices help limit the number of service tickets we get. But we also LOVE that service tickets let us attack a problem and solve it for our customers. There is no need to call us to make sure we got your help ticket. We watch for them. We check constantly. We're automatically alerted, and we're all over them when they come in.
- Admission of mistakes. We hate "the company is never wrong" mentality. Everyone makes mistakes, including us. Because we value honesty, if we make an error, we'll admit it. We'll apologize. We'll make it right as best we can and we'll learn from it. If you ever think we've made a mistake, please let us know. We'll honestly look into it and discuss it with you, and if we made an error, we'll apologize and eagerly correct it.
- No overselling of servers. Lithium Hosting is not a virtual slumlord. We only sell quality server space and are vigilant about maintaining top security and performance. We never pack too many accounts onto one server, which ensures your site will remain as quick and reactive as possible.
