We've recently performed some software upgrades to both cPanel and the Client Area that has resulted in some of the KB articles appearing outdated and obsolete. We are working to update and/or remove the affected articles but this may take some time. We appreciate your patience!

I have a subscription but still receive an invoice

Every month we send you an invoice before payment is due or automatically deducted. Whether you have a paypal invoice or paypal payment with us, you will receive an invoice.

This is done soley to remind you that yes, a payment is almost due. If you are using our paypal subscription method of payment then it will be indicated on your invoice. Here is a sample of the text displayed on your invoice if you pay via paypal subscription:

Dear John Doe,

This is a notice that an invoice has been generated on 3/11/2015.

Your payment method is: PayPal Subscription

Invoice #XXX
Amount Due: $3.00 USD
Due Date: 3/25/2015

Remember, if you ever have any questions regarding your payment or subscription you may open a support ticket to our support department.