Notice:

We've recently performed some software upgrades to both cPanel and the Client Area that has resulted in some of the KB articles appearing outdated and obsolete. We are working to update and/or remove the affected articles but this may take some time. We appreciate your patience!

Managed Support Coverage

We provide managed support for the following

  • 24/7/365 Monitoring of network services and response to outage alerts
  • Operating system optimization and security hardening
  • Periodic operating system patches on a schedule of your choosing
  • Initial website migration from remote systems
  • Management of all aspects of the operating system
  • Support for third party applications is on a best-effort basis
  • Automated backups (subscription required)
  • cPanel/WHM installation and configuration
Support in Detail:
  • Operating System
    • Firewall configuration and hardening
    • Performance tuning
    • Kernel upgrades (rebootless via kernelcare)
    • Upgrades to new releases (bleeding edge/unstable unsupported)
    • Ongoing updates and management of cPanel / WHM
  • Web Services
    • Installation and management of Apache2 HTTPD
    • Installation and management of nginx HTTPD
    • Installation and configuration of Varnish cache
    • Installation and configuration of PHP and associated modules (mod_php, php-fpm, fastcgi)
  • Mail Services
    • Installation and management of postfix MTA
    • Installation and management of exim MTA
    • Installation and management of SpamAssassin
    • Installation and management of ClamAV
    • Installation and management of SquirrelMail webmail
    • Installation and management of RoundCube webmail
    • Troubleshooting of mail delivery problems (problems caused by third party mail scanning, filtering, etc are not supported)
  • MySQL / MariaDB
    • Installation and optimization
    • Repair of installation
    • Repair and optimize databases
    • Troubleshoot startup or connectivity issues
    • PHPMyAdmin installation and hardening
  • VPS