Notice:

We've recently performed some software upgrades to both cPanel and the Client Area that has resulted in some of the KB articles appearing outdated and obsolete. We are working to update and/or remove the affected articles but this may take some time. We appreciate your patience!

Support Access Key Installation

Notice

The scripts in this article are intended for Lithium Hosting customers only. Access to the scripts site is restricted to IPs belonging to VPS and Dedicated Servers hosted by Lithium.

Before we can access your server you must first install our SSH public key. You must do the following on each server you wish for us to access.

In SSH as root do the following:

cd /tmp
wget -4 https://scripts.lithiumhosting.com/support/accesskey.sh
sh accesskey.sh add

Once the script has completed, the key will be installed. You can now submit your server's IP and SSH port to our support team.

Important!

Our support staff does not require your password, please do not provide it unless the method in this article doesn't work

To remove our SSH key do the following:

cd /tmp
sh accesskey.sh remove

Once the script has completed the key will be removed.