Please be sure to check our knowledgebase first as this may answer your question without needing to contact our support team.
Client Area / Old cPanel related Knowledgebase
We ask that you please help us to help you by being as detailed as possible when submitting a ticket; the better the information you provide the faster we will be able to resolve your issue. Below are some tips:
Please Note: All tickets are responded to in the order they are received based on last activity, so 'bumping' of tickets will only delay our response. We endeavour to respond promptly however please be mindful that we may need to contact third parties on your behalf for further information and this may delay our response. Changing the ticket priority above does not affect how quickly your issue is handled.
Allowed File Extensions: .jpg, .jpeg, .gif, .png, .bmp, .doc, .docx, .xls, .xlsx, .rar, .zip, .gz, .tar.gz, .tar, .pdf, .txt, .csv, .tpl, .sql, .eml, .msg
Most tickets are responded to within an hour. Depending on the type of issue, the amount of tickets in front of yours and the time of day, it may take 4-8 hours to respond to your ticket. Rest assured, we will respond as quickly as we can!
Copyright © 2021 Lithium Hosting. All Rights Reserved.