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LiPanel Knowledgebase

Ticket Submission Guide

We ask that you please help us to help you by being as detailed as possible when submitting a ticket; the better the information you provide the faster we will be able to resolve your issue. Below are some tips:

  • Write in clear English
  • Mention which domain and/or hosting service you are having issues with
  • Include any error messages that occur on-screen or are found in your applications error output
  • Explain step-by-step how to reproduce the scenario or problem you are describing
  • If you think a screenshot would help, please include one
  • State when the problem started and what changes were made immediately beforehand

Please Note: All tickets are responded to in the order they are received based on last activity, so 'bumping' of tickets will only delay our response. We endeavour to respond promptly however please be mindful that we may need to contact third parties on your behalf for further information and this may delay our response. Changing the ticket priority above does not affect how quickly your issue is handled.

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Most tickets are responded to within an hour. Depending on the type of issue, the amount of tickets in front of yours and the time of day, it may take 4-8 hours to respond to your ticket. Rest assured, we will respond as quickly as we can!

Support Operating Hours

Sun - Sat (7 days) 7:00 AM - 11:00 PM (US Central Time)

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